How do they expect us to be efficient and helpful to our customers? I want to take pride in my job, but I'm really just being abused. Take home pay has been slowly decreasing as our benefits get worse. No raises, and minimal raises years before. The result is my disdain for this place.
Now lets add in that all of the managers are scared and the result is lousy job performances that are affecting the whole company. I once had a good director who really cared. When the execs wanted to make cuts, he put his foot down and pointed out how we couldnt effectively do our job if those cuts were made. The result? He as pushed out of the way and a unqualified yes man was put in his place. Now that team, which I had to leave, is a mere shell of what it used to be. All the talent has left and its just become a ticket pushing group. Thats not what it is supposed to be like.
No one takes pride in their work. The mentality is to not care and just collect a paycheck. Caring hurts too much. This is a recipe for disaster. And what are they doing about it? Asking employees to set a new company vision. If our execs can't set a vision, we're screwed.
Now we're going to outsource support teams
We've done this before with horrible results. Apparently were not even doing the network right for the overseas centers which will result in several call center outages. (And other violations)
Our teams are becoming weaker by the month as more of our talent is leaving. My job is more difficult and I've lost the desire to do the job right. Boss can't do anything to make me happy. Now I'm like everyone else, just do the minimum to get it off your plate.
I'd like to care, but I have no incentive to. How are you guys making it? I can't last much longer. Tired of lying managers and this depressing company. I just want a good team.