The outsourced Indians and Mexicans have been on the job for less than 3 months and customers are already complaining about the foreigners not comprehending what is said to them. Nice move WS! You wanted cheaper help, now you have it.
9 replies (most recent on top)
Might as well get used to it. More departments will be outsourced soon.
Some seriously r----ded replies. “You try supporting a foreign language...” I speak 3 languages. I can’t support any of them because I would need additional schooling to learn the technical aspect. Bet you didn’t even know that speaking a language fluteny doesn’t mean anyone can understand you and you might not understand technical language..
Also - there is no ethical issues with calling out the countries and non-native speakers supporting our English speaking clients. This isn’t rascism. Have you called the help desk??? I say ‘what 10 times per question asked.
Have you called CL for your home service??? F---ing eh man - you can’t understand the majority easily. It’s bs and those jobs belong on our soil.
Indian and Mexican is not a race jackass. Stop being a sensitive little snowflake.
The tickets they make are barely legible for the techs who have to work them. Lot of guess work as to what the actual issue is. I know of at least 2 majors customers that are processing disconnects at this time in part due to the frustration of dealing with the outsource.
I was working a ticket of which the authorized contact could not even get past the outsource team because they could not understand enough to get them verified and would not transfer to someone who spoke English.
The ticket was a garbled mess as well so when I called the customer to figure out what the actual issue was they had explained they were fighting with the outsource team for over an hour trying to get in to check status on the exisiting ticket. Keep in mind this was for a hard down situation as well.
They are just following protocol ... comprehension is 0 and our customers pay the price. One thing our upper management doesn’t get is serving our customers and providing excellence in every way...cutting cost and providing lousy service to our customers is not a SMART way to run any business.
You pay peanuts, you get monkeys!
Assignment and Sag has been outsourced to India for over 4 years and the contracts keep getting renewed and its not because they are doing such a bang up job
To Original poster, please refrain from singling out overseas workers by race, as if your attempting to make yourself seem superior to them. I’d like to see you In IT support in a foreign language. You really make this forum look bad with your racially bias connotations.
It’s not their fault they are cheaper labor. Redirect your anger to the real cause of your frustration, the head of the snake.
Jacka$$
The executive's plan is working - they are cutting costs on everything - even the stock price is getting cheaper.
If they reduce TT's compensation to $150K a year along with the other executives pay they will save plenty of money....maybe when they sell-off the next part of the company they can add a few of the executives with the sell-off.....WIN-WIN!