When big ticket associates started being told in our store by management that it is better to let the sale walk if the customer will not buy the PA, (protection agreement) this proves that the company is no longer serious about selling and more concerned about pure profit.
When associates making big ticket sales of their own get pulled aside and scolded for not buying the PA on it and when the associate in anger tells the manager that they will cancel the sale and go to a competitor to buy it instead....and the manager responds " Go ahead"....this also proves that Sears is no longer interested in selling merchandise....only profits.
Sears has lost business from retirees and its employees due to its pigheaded thinking.
When a company alienates it's own retirees and employees and drifts away from its core values, it has nobody to blame but itself when it tumbles toward bankruptcy.
Sears has done so many things to shoot itself in the foot and drive customers away, it is no wonder that the company is in the shape its in.