Has anybody talked to the new help desk? I had to call them last week, and they were not helpful. I waited on the phone for ten minutes, and it took them thirty minutes to solve a problem that was not solved at all. I am homebase, and I was about to pull my hair out. If you have not, you are in for a treat. The person wanted control of my computer to tell me that he had no idea of the problem. I asked to speak to the supervisor. My supervisor asked to get their employee number, and the time we are on the line. When you work from home one day a week, it is horrible to try to have them help you. When you called once, you could at least speak to someone in GA who could fix your problem, or open up an OSR ticket for you quick. Now, it is not even a help desk. It is a helpless desk.
My colleague had to unlock cams, and they could not even do that. They said she needed a ticket to have access to it. It has been a nightmare. We do not even call them. If we have a problem, we just hope it fixes itself. Windstream outsourced, and got rid of all the good employees to replace them with people who cannot even half speak English. If any of you have to speak with them they will give you so much stress and aggravation. I ended up screaming at the man. He asked for my employee number, and told me I did not need to be rude. This has been a disaster.