Follow the process! I can't tell you how many times I've heard that.
In this company,
Process TRUMPS Product!
They've got it backward. Process has to adapt to product.
Process is the #1 problem in this company. It has been and remains broken. It is so complicated it is disfunctional. It is the ultimate barrier to getting things done.
It is too complicated to understand as a means to fix.
The only solution is to throw it out and start anew.
That new start - Refinitive