Month end and we have to do action plans for every line we were down in, every metric and low Member feedback response rate. What's the sense anymore? Sales declines are not due to lack of efficiency in stores but due to a much higher level. No one shops Sears anymore. Face it DMs and RVPs. We have no hours and are doing multiple jobs, adding homework to our pile in nonsense and moot.
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Tell them to go pound sand. Seriously. Get out of there.
Why don't you find another job?!?! Seriously, anybody still working for this company needs their head examined. You are all enabling Eddie to orchestrate this train wreck in the time frame most advantageous to him. With the job market as it is, anybody should be able to find other employment. I know it is easiest to stick with what you know and have, but it is so much better to take the initiative and make a move that will enrich your life. So many times I have read on this message board about hours being cut, sometimes to as little as 4 hours per week. Newsflash.....that isn't a job, hardly even a pastime. Just say no to working at Sears Holdings and take some control away from Eddie.
They tried this stunt on one of our top performing consistently every year million dollar producers. He looked the managers straight in the eye and said "NO" and refused to do so. When he threatened to walk and go to a competitor they backed off and never bothered him again. He told me "you have to stand up for yourself and don't ever let them push you around." He's still here and he's still a million dollar producer and they leave him alone.
Everybody goes on an action plan. Even if you are a top performing million dollar seller and you are green all across the board, they'll find something against you. I remember having an action plan opened against me for recaps. Even though I was high in recaps as well as everything else, my ASM opened an action plan on a technicality. You see, I consistently exceeded expectations for opening and closing recaps but they were not satisfied that virtually all of my recap customers were returning back to the store to buy from me rather than staying home and clicking the link in their email to buy online. They wanted my customers to stay home and buy from the link in the email.
Around the same time, I overheard my ASM going around and encouraging the sales associates who were low in recaps to walk their customer over to a kiosk and make them a Gmail account if they didn't have or use email. He wanted to do that to boost SYW too. That's an ethics issue if I've ever seen one.
The next time I had an action plan opened against me, despite my sales per hour, PAs, credit, recap open/close rate, credit share, SYW, base to bonus, attachment rate, BOT and WFS being high, I was dinged on my "return rate". I lost a single $19,000 sale because of some serious issues with the MDO, so my "return rate" went down. Talk about adding salt to the wound.
The time after that I was nabbed for low BOT. That ticked me off and I almost walked out over that one. At some point, an overnight lightning surge wiped out our SNC lock up and killed off most of the SNCs and iPads, so we all had to do without the iPads until the replacements were shipped in. That took about two weeks, so my BOT rate went down and that became an action plan since I was doing well in everything else. At that point I confronted my ASM and told him that he couldn't find anything else about me to nitpick and that it was BS and just a convenient excuse for an action plan. Unlike the other two BS action plans, I refused to sign off on that one and told him that I was basically being penalized for not using a device that was no longer being made available to me to use due to an unforseen circumstance out of anybody's control.
I really think that the managers are told by the managers above them that they are to open action plans on everybody for anything they can think of. If you are a high performer, it will take some interesting brainstorming on their part to come up with something.
Given enough metrics anyone can fail. I've felt for a long time that it's just an opportunity to dig our own grave.
Or corporate has no idea who does what and how many are left. So we're counting ourselves for them.