I am 52 and was laid off as of September 1, 2017. I was told I was able to be rehired if I applied for another position. I recently applied for a position and was turned down. I did almost 11 years on the phone. I was told that an internal employee gave a statement about me they did not like. I did not authorize this and it was not a supervisor.
I was also told they are not looking for people with experience or a college education. They are looking for retail, restaurant and healthcare workers now to work the phones. I gave a total of 13 years to this company and this is what happens. I got old.