This was a long time coming and glad it finally caught up with WS. This is what happens when you refuse to pay for or to keep talented people in your ranks.
Then proceed to make those that are talented feel unwanted even though they are carrying the dead weight on your team. This is what happens when nepotism is rampant in your company and most leads and managers have no clue in their respective departments.
All these factors equate to a bad experience for the customer and they WILL leave as they are doing. Karma WS Karma.