In the nearly two decades I have been with GE, it appears that central services do not work well at GE. There are those who think that they can do it better, cheaper than the businesses can do it themselves. However, what I find is you get what you pay for. CoreTech doesn’t really take to heart what the businesses complained about. They assume they are infallible and it is what it is. The new billing model is ridiculous. The implementation of GEIT ServiceNow was extremely subpar. They shoved that new CMDB instance down the businesses throat. Turns out it was nothing more than a hack job loaded with inaccuracies. The data lake? More like the abyss where accurate data disappears. What does it say when your vender has an overpriced, complex billing model and can’t even keep your data and processes accurate? No wonder they are getting outsourced.
Originally posted by @PNIMf1v-4bdmb.