So a 911 center calls me directly because they have my cell. Tell me, we called CTL because we have a big phone cable laying on the road because of an accident and a lot of your customers are complaining the are out. They told us 5-7 days to get someone out! I said, you did tell them it was an emergency? Yes, they said thats why ONLY 5-7 days, otherwise it would be a couple weeks till they could get to it.
Gave them the number for the MRO and they called him. Someone went same day.