We’ve lost probably ten employees since the beginning of the year and there seems to be no effort to replace them. Is BTAC going to be outsourced? I’ve heard that rumor from multiple people. Also I feel that if we weren’t underpaid, we wouldn’t leave. Most of are computer science majors and most certainly did not expect to only be paid 15 dollars an hour. If
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I also find it funny that you question my professionalism whilst commenting with the pseudonym “bonerphobia” lmao
No, querying all pins would be incredibly inefficient. I feel like better utilization of SNMP could yield really great results.
And apparently no, I don’t understand the scope of each of the NOCs, I stand corrected there.
The argument still stands that if there exists and algorithm, code can be created. If you check the same things each time for an issue and have the response to the information you gather, you can automate that sh--. I’m not saying all of your job could automated, at least easily, but there’s good deal I would assume. I may be wrong, since I have not had first hand experience in your position.
And if you know who I am, then you that I don’t plan on staying here and am not that concerned.
Bonerphobia
Thanks for the laugh. I admire your spunk, You remind me of myself all those years ago when I was determined to make the world a greater place.
Then slowly I came to the realization that I wasn't the smartest guy in the room, and while I also had a computer science degree, so did everyone else. Anything that you will think of that could streamine a process has already been attempted.
I'll take great pleasure walking by your group each day. By the way I have a good idea who you are, after all there are only so many people who would be that unprofessional on an open forum.
As a final not algorithm seriously? You're telling me that you would query all assigned pins and then have a system take action on metrics, you truly have no clue what you are talking about.
A bunch of DSLAMs down? Yea that's not DNOC that's ACCESS. Big difference, and buddy almost every one in the NOCs has at least a 4 year degree mostly in IS/CS. Automation works for CSMB because while the customer records are not 100% they are a d@mn sight better than the network element world (how the crap pluggs together) which is made up of aquired company after aquired company and their respected data structures. All different in structure mind you. Not to mention you are expected to know all the various topologies and qarks of various equipment over these various companies. A computer program can check/query a device and can parse parse info from it but remember back in programing 101 the phrase "garbage in garbage out". They are at least five years out from getting any kind of automation other than ticket sh!tters (which we have now...) And autohotkey trash and random flipping tableou (that managers have such a hard on about). Hell the network/transport/CO techs would revolt if they automated the dispatching of tickets... Or it would be like the boy who cried wolf... Bah the computer that cried outage... Just ask any network tech about power and environmental tickets... they will tell ya. Good luck
Actually I do understand what you do A$$hat. If there is algorithm to doing something, then you can program it. If you actually had any computer science knowledge at all, you’d know that. Half you lazy fuxers do is close out tickets without ever taking a glance unless it’s something easy like a bunch of DSLAMs down. However I’ll guve credit to the knowledgeable and legitimately helpful few.
100% automation for NOC is ill-advised but software that determines whether or not you need to dispatch could be automated and the rest could go to actual people.
I will agree that BTAC is very dumbed down. There’s a good many people who shouldn’t even have access to the network and consistently put customers out of service, generatomg more issues than they fixed. These are unfortunately the ones that get promoted because of “production” since they don’t achwlly pay attention to what they’re doing.
But don’t generalize the whole department based on the actions of some. I occasionally fix issues I find which technically DNOC should handle but I do it anyway out of enjoyment.
Agreed!
Go ahead and throw Enterprise Data in with that statement. Team leads aren't technical. Managers are promoted Team Leads who learned the art of knee pads.
And then you throw in the shady crap that goes on and the lies. Yeh, you know who you are, C.A.
It's really pathetic that upper management hasn't taken notice and cleaned house. Maybe middle management Directors will end the apathy and do something. That's more of a wish than an expectation.
Sh1t work rules on the backs of the good techs. Am I wrong?
I agree with the techs post up at the top, there is no way DNOC could be replaced easily. I don't like to sound critical of anyone in BTAC, but you all really have no idea what the NOC's actually do.
It's a shame really how dumbed down BTAC has gotten over the past 10 years. Mediocre analysts in that group have been promoted into management positions is also part of the problem, resulting in groups not knowing what part of the network is their responsibility.
Same could go for DNOC......
Don't think so!
As a NT, we are not being trained to work on any equip anymore. E5's, E7's, the new C7 usages, E3's, etc...... They think a 30 cbt will teach us what we need to know which is this.........a NT is nothing more than a card changer, so hope you have cell service because if DNOC can't fix it remotely after you changed the card, better do a screen share so they can remote through your laptop and fix it. They don't want the people that are the actual hands on to be able to fix things anymore by themselves. If they can make NT's nothing but card changers, then they have no problem combining job titles and making everyone a "Super Tech", since all we can do now is change a card.
I hope the CST's are ok with standby and call outs when everyone becomes a super tech and has to do everything.....for the same pay of course.
Thank you for that, but I got another job. I’m leaving the company. I just worry for the others because it’s a really good group of people. But to be honest, there’s no reason it shouldn’t be completely automated. A good programmer could automate literally everything in just a couple of weeks. That same could go for a lot of DNOC’s jobs as well.
They have tried to outsource it before... What's hurting BTAC right now is automation. They are going to try to automate anything and everything they can feasibley do. However at the end if the day they will want a person who is competent and that the CSTs can understand and that's not in India. However keep your head up! Never stop bettering yourself. Good luck.
Not sure which products or services you support but legacy EarthLink sent all of their level 1 repair support to India. Sounds great on paper but poor on execution.