well, after 24 years 11 months I am "retired". Took severance. Could have been part csm part service desk, yeah right. No way would I get 80 hours a paycheck again. Not to mention Mon-Fri, etc. At least I have the discount for life!!!!
Had been csm back 21 years ago for 3 years and got raise to go into c/o the be 3rd full timer there!
People are right we were the ones who figured it all out and boy are they going to miss us.