Same old philosophy, new CEO; cut the lower level workers and retain the overpriced Executive Board and CEO. Story didn't work 90 days and received a 6 million dollar bonus and soon there will be no lower level employees to cut. Business 101 tells you that it cost less to retain customers than to attract new ones, so why Is Story letting go of the Residential market. The answer, just like Post he doesn't know how to grow a Telecommunications company. As for the Union, this is why Post bought the company; it was easy to Bully the union and get back concessions and now they are poised to eliminate the Union and enslave their workers.
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It almost seems like they are trying to go out of business. In our area the CO guys pulled all the spare cards and shelves out of the host offices and hid them in the tribs. I asked what was going on and they said there is an initiative to have all the spares pulled and shipped to Oregon and they woukd have to wait days to get a card or shelf if there was a problem. The CO supervisor told them to hide everything so that when they come to do the inventory it isn't found. That way they can still fix things.
Exactly right! They are letting the competition get our new customers rather than upgrade the network. Abandoned the PRISM, let the old copper die, no new upgrades Waiting for the numbers to plunge cut over head and resell it. In the mean time the locals and residential customers are screwed. Takes one hour on hold to fix something because it is over staffed and outsourced! Set up to fail, major cuts soon...