It really doesn't matter that the cross training isn't working. The company isn't long for the world, at least the brick and mortar stores anyways. I think that this was all by design--cause chaos in order to get the employees frustrated enough to drive them out rather than having to lay them off and pay unemployment.
When there are about 800 stores combined (Sears and Kmart) you need to create a lot of chaos and strife to drive out all but the most stubborn. Doing so will keep costs associated with reductions (unemployment) down. What better time to do it? It will be a lot easier to get droves of people to quit as the economy is doing better and most people can find another job fairly quickly. I'm one of them -- I saw the writing on the wall and left this dumpster fire a week ago.
It's an attrition tactic, look it up -- when reductions are needed, HR departments encourage "the perfect storm" so that people will quit rather than having to do layoffs. It is definitely working, Ever since the change to store support, all but one of the backroom associates (8 total) have quit or have put in their notice. Other stores in our district are going through the same issue.
Don't worry, they're trying the tactic of attrition in other parts of the store -- cutting hours and dragging out hiring and onboarding replacements to increase the workload on the employees already working there, turning up the threats and intimidation via writeups or "coachings" for credit apps, SYW and PAs and just sustaining the overall practice of treating us like a number, or better yet, a disposable commodity. Loyalty and hard work go unappreciated.
I'm sure they are employing attrition tactics at corporate -- driving out the employees there in a similar fashion so that when it is all said and done, there isn't a whole lot to lay off and have to pay unemployment for. There have been multiple accounts of corporate employees reporting subpar work experiences on here just like those of us at the store level have been doing. The company is rotten to the core. All but those at the very top (Eddie, Leena, et. al.) are having a miserable time, I'm sure.