Change still doesn't get it that pissing off customers is BAD and if they continue to reduce an already depleted staff customers will get more dissatisfied.
This is one my biggest issues with Change right now. We are already losing customers left and right because we don't have enough people to be able to provide proper service to them. And instead of working on rectifying that, Change's solution is to lay off more people to cut costs. Which will lose us even more customers and cause even more layoffs...
Is there really NOBODY among those in charge who do not see how this will not work in the long run?