Here's the link to the article & the video: http://abc7chicago.com/business/sears-under-scrutiny-after-customer-complaints-and-product-disputes-/3156750/
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This is a true story. Several years ago, about 20, I purchased a riding lawn tractor with the biggest engine and mower setup, they had. All totalled, it was just over $3500. So, it gets delivered and, it won't start. I checked everything, the spark plug and wire, gas, battery, etc. I call the store and, of course, they have to schedule a service call. 2 weeks later, the service guy shows up and, the first thing he says is, "why did you buy this piece of sh_t?". Yeah, "Why did you buy this piece of sh_t. Thinking back now, i laugh, thinking it's kind of funny, someone would say that. After buying the best Sears had to offer, at the time, it didn't seem too funny. Anyway, it was only 6 weeks, after 3 service calls, they replaced the tractor. The experience built confidence, in Sears, their people and products. Not only did the best product not work but the 3 different service people couldn't figure out what was wrong with it.
@1vfw. Nice satcasm. We all know a&e is also part of Sears.
This story actually wasn't that bad for Sears....
For repairs use their competition, AE Factory Services. That'll teach them.
You don't need to read this, just call the 1-800-formyhome.
two things wrong with the story
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Customers
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Service
They shut down the community complaint website so now there are zero complaints lodged there. They don't answer the phones in store or readily give out corporate contact info. So many complaints are getting buried.
Oh you got to love how they brag about the number complaints declining from 2015. How many less stores are there since then. And what the hell was that growth on that old bags face?