The "Service vs Sales" is a big part of the problem the organization has been dealing with for some time. We are all part of the same machine. When service is feeling the strain from not enough cycles to do all of the work demanded, they get stressed out. When Sales is pushed to hit increasing quotas, they feel stressed. The biggest problem is not with sales OR service, rather it is with sales AND service.
We are all part of the same team and until we get to a point where we are not demanding perfection, or for others to "just make it work", this company will continue to struggle.
I hope we can all work together to make this a better organization. I have met some incredible people and some that are just listening to that popular WII-FM (What's In It For Me)
Posted by @P45UHoT-ndby, agree completely.