I have reached my frustration point. I am at the point of cancelling my service with Optimum and switching to Fios. I no longer want to deal with your customer service either. At first I thought it was just my service and did everything possible to correct the issue with the internet interruptions. That didn't solve the problem. Speaking with many family and friends they all have the same issue with dropped internet many times during the day. For the amount of money I pay to cable, which is close to $300/month and only having the silver package no additional channels, I'm done.
11 replies (most recent on top)
It's too bad that the majority of customers have no idea who or what "Altice" is but still continue to shell out hundreds of dollars a month to them!
Fios doesn't have VOC , people like surveys.
I wonder how customers gonna feel when they get hit with another rate increase next month.
It's a shame that this company has dropped off so far . In 20 years working here I could honestly say I didn't think it would end like this. .I give it a few months . Fios must be real happy now because they no longer have to fight to get customers a lot of people are unhappy . 😤
That's bad, we're getting the same complaints throughout the whole company footprint. It's not the generational change that causing cable cutters, its bad companies like these that speed up the process. Were losing customers so fast that the company will never be able to change rapidly enough to keep up with the losses. Altice=blockbuster, same strategies, different time...
I've had fios for over 5 years 0 issues 0 service interruptions .
DVR has dual buffers no USB required
Can watch live tv and recording outside of home
Can purchase movies and have a digital subscription for live .
Can purchase and or upgrade package online via my app no need to call . (I upgraded to gigabit via my app)
Purchase movie via the app as well and it auto provisioned to all boxes in house .
Router Wi-Fi range is amazing
I can keep going lol
We have now become our own worst enemy. Checking the weather right now..... yep hell just froze over. Were under a tropical stom watch, all of our a.t s. Leadership is going the way of the dodo bird. An they are hiring new useless techs that wont get a chance to learn anything before being sent to the wolves with a 100 point route. But dont worry everything thing going to be fine. Thats .......... ( someone fill in this blank)
That's the problem everyone is going to FIOS.
Optimum doesn't know how to treat customers, all they want is your money.
Today I was unlucky enough to experience some of the worst customer service of my life... waiting at home, paying my super to wait at home until 5 pm for an appointment that was apparently cancelled at noon. No missed calls, no voicemail, no email notification, nothing. To top it off, I made two calls to customer service reps that assured me my appointment was happening between 2 and 5pm today. Now I have to wait another week for internet - the only reason why it's taken this long is because one of your technicians unplugged our cable line at the back of our apartment building in the first place. If I had literally any other option for cable internet I would have switched by now, but you'll continue to exploit your monopoly on my neighborhood by treating your customers like trash, relying on outdated systems and hiring lazy, inept reps. Can't wait for you guys to mess this up again during my next service appointment so I can keep getting charged for data overages!
Had them come to fix an internet issue FOUR times. Changed or rewired our the coax cables the first time because there was something wrong with them, on Optimum's part. They came again and did the same exact thing and charged me $80 even though the tech specifically said we would not get charged. He said one thing, then put something else in the work order. Left nails and garbage all over the floor, luckily nobody stepped on it and got hurt. Called customer service and they said, "Too bad." TERRIBLE SERVICE, TERRIBLE TECHS, AWFUL CUSTOMER SERVICE.