customers are laving a laff at the Price match program. They look at me stunned when they hear "And you get a gift card back for it!" and peace out of there. Not looking good folks. Bad strategy
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At my kids college, the orientation openly states that Amazon and Chegg are the options for buying your textbooks. This is an uphill battle. Follett has less than 40% of a school bookstore market now and declining.
Meant tactic not attic
Hardly think a post with some misspellings and minor grammar issues is an indication of anything, other than everyone is in a hurry and it is just not that important. The content of the post is the value. Price match s---s for the students.
Went to our school's mailroom & looked at the stacks of boxes from Chegg & Amazon, more than our on-line orders. Students new attic is to buy/rent books from Follett to keep up with their homework then return their books when their books come in cheaper from afore mentioned companies. What can we do, our prices are high with some going up.
Nothing was said about a college degree being needed to be literate, or that a college degree
is necessary to work at a bookstore on a college campus. However, whomever wrote the original post demonstrates that they are illiterate.
So a person is illiterate if they don't have a college degree? Years of on-hand experience is actually meaningless no matter how good you've been at your job then... You could know your job like the back of your hand, but the person next to you with the degree is literate (meaning they can read), even though they've asked you 20 times how to do the same thing, whilst looking at the instructional sheet right in front of them.
I guess the person without the degree should start answering, "Duh gee I dunno, boss! I don't knows nuthin' bout 'dem squiggles you call werdz cuz I ain't never finished my ejumacation at a real life uneeversitee before! Uh derp!"
Price matching has given great customer service, we look up the books, find the cheapest price, let the customer know, they walk out & go order their from places we found for them. Brilliant customer service from who sit in the silver towers!
So the few customers who still actually walk into our stores laugh at Follett. RG is leaving a legacy.
Tho' not written the best, the original poster makes a salient point, that customers more often think PM is a joke than choose to go through with it
The same reason we hire RM without a degree when they say it's a requirement. Yea right!
So this is the type of person we are hiring these days. It's a bad day when auto-correct can not help.
Why would Follett hire illiterate employees to work on a college campus?