I got out in March 2017. I have nothing bad to say about Avaya. I worked on the Contact Center side. They should have kept the products making money and got rid of the ones that didn't, kind of makes sense to me. I was not laid off, but I was burnt out due to our CC team being reduced by half. I didn't sign up for unpaid 10-12 hour days and I was an outsourced employee. Our Avaya badged employees were working nights and weekends to provide support with the lessened manpower on our teams. The guys that are left are loyal and the best and yes, hope to keep their jobs although the ship is sinking. The job is stressful in the first place, then add angry customers and departing co-workers to the mix piling on extra cases, something has to give...and unfortunately it was me. I wish the remaining crew all the best, I hope they land on their feet when all is said and done. The guy you talk to on the phone, please consider what he/she is going through. They are not responsible for the mismanagement going on above them.
This is very much what my situation looks like now, @O198Rpw-lahv, and I am about ready to throw in the towel. Too much work and long hours with no paid overtime are burning me out quickly, and I know I am not the only one.