I learned a lot at Windstream and gained some skills. I applied for the buy-out package and got it, which I am glad of. I do not like the way things have changed for the worse; Corporate has taken over every aspect of the job and it's obvious they have never spent one day in the field. We couldn't even get the grass cut around the remotes without going through some crazy approval process. Some remotes I cut myself because it was so bad. Things constantly changed week to week. New bosses, directors, management, rules, implementations. Loopcare is a pile of dung but we were mandated to run it every tt and within 30 minutes of closing the job. More and more work piled on, oh and hurry up and do 4 Gbonds and 4 TT's each day. You have employees who really care about their customers and doing things right, others who could care less and got away with doing nothing each day with no reprocussions. I worked with a guy who has been with the company 16 years and never got out of the van. He would pause tickets and go on one he wanted, add time to the job, call the planner and tell them he wouldn't be able to go on the one he paused. Referred jobs constantly to cable and it wouldn't even be a cable trouble. Never used his equipment, had numerous customer complaints, lied constantly, yet still works there and managers wonder why people bad-mouth the company. I fixed a myriad amount of jobs he told the customer to make another ticket on, always apologizing for him. Managers don't single out people because they are so worried about having a positive survey from his/her direct reports, so everybody has to suffer because of a few bad apples. I am glad to be gone and am sick of the corporate junk.
Could not agree more with you, @OE5gmfT-azcp. I am sometimes both shocked and appalled when I see which people still have a job here, while some of our best workers are gone. This is not a way to run a company and expect it will survive.