IBM should learn from Lucent, you cant transition from a manufacturer into a services company. Keep on selling off the hardware business that got you in the door at most customers, and soon you wont have any customers. IBM services are sh--, and all they do is buy old software packages and sh--ty companies and "blue wash" them and give them a new name, but they still s---. Sooner or later the good will you built via hardware will run out.
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Makes sense, and also makes sense IBM wouldn't lean from it.
Nobody should learn from Lucent - I was on that account - what a bunch of ignorant and arrogant shumcks