Thread regarding Sabre Holdings layoffs

Outages at Sabre

What's up with these frequent and serious outages at Sabre ? These outages have been ongoing and getting worse by the day.

This issue has been discussed in the CPTO town hall meetings in the past. Also supposed to be high priority for the company.

In addition to losing both existing and potential new customers, Sabre has paid huge penalties to customers and also losing out on its reputation out there FAST.

Anyone know what steps are being taken to rectify this issue currently and also what has been done in the past couple years ? Do we have a handle on this issue or are we stumbling along in the dark here ?

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| 2783 views | | 7 replies (last June 28, 2017) | Reply
Post ID: @OP+NE6caco

7 replies (most recent on top)

I doubt this has anything to do with operations to be honest. It is a result of years of neglecting and stupid hiring and development policy. Perhaps we want to find a scapegoat in EO that will be just a scapegoat. And yes - layoffs won't make it worse.

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Post ID: @mqbx+NE6caco

EO SVP / EVP have no idea what they are doing. Cutting out Ops guys apart from tech team just to create new hierarchy dedicated silos. Due to this actions operations professionals feel detached from team and feel no responsibility for products, while development teams often do not even know who is really supporting them. It's one big mess. Process of improvement from EO side includes mainly another bunch of checkboxes in SNOW after implementation of upgrade rather than focus on automation, autoscalling and resilience. After big incident, we have week of freeze stoping any changes, but no additional actions are taken to fix real problems. EO spent millions of $ already on additional monitorting and alerting sowtware despite fact there were already good internal tools that do the same thing and cost almost nothing, but even then - despite spending tins of money, it's second year they are unable to turn on all monitoring functions properly.

Apart from that, a lot of good specialists are leaving company, both in US and PL, compensation and working conditions are no longer satisfactory when compared to other companies in the market.

There is great problem with organizational culture and senior management mentality in the company, its basically run like typical US corporation in 80s and 90s the problem is we have 2017 already.

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Post ID: @6pre+NE6caco

EO lost a ton of internal talent including a few Sabre fellows in the past few years for various reasons. Also lost for good along with these people was the knowledge of the legacy Sabre systems.

The shiny and expensive new hires (EO VPs and Directors) who are friends of the current EO executives are unfortunately not up to the task and the whole EO team has no clue on how to handle the outage issue. So expect the outages to continue

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Post ID: @2lxf+NE6caco

HPES who manages the Tulsa data centers has recently merged with CSC.

We should expect to see positive synergies from this merger. In other words, more cuts at HPE which is not good from a Sabre perspective. Also, while Sabre was among the top customers for HPES, it will no longer be the case after the merger which means lower leverage with the new bigger company.

Let the Blame Games for the frequent Outages continue !!

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Post ID: @2khp+NE6caco

CAB is a joke. The process itself is nothing more but a useless excuse for a job position and if you know someone on the board, any changes are approved. EO is clueless on the systems that they touched but yet still promoting to higher position because who they know. Managers protecting their "favorites" as oppose to doing what's good for the company. Lots of systems relying on the backs of few dedicated people who sacrafice time and family but in the end tired of being used to benefit others non performers just sitting and drinking cafeteria starbucks and moving ahead.

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Post ID: @2wpt+NE6caco

Al the XCAB and improvements made by EO are not working. There should be a freeze across all systems to improve the stability of all products. As well as an internal system audit made by a 3rd party.

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Post ID: @2rmv+NE6caco

What does this have to do with layoffs? You sound like someone digging for info rather trying to help anyone prepare for possible loss of job.

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Post ID: @1anl+NE6caco

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