Wipro BPS Hiring for Senior Manager (avaya Infrastructure)
Wipro BPS (A division of Wipro Limited)
10 - 17 Years
Not Mentioned
Mumbai, Pune, Bengaluru, Hyderabad, Kolkata
Not Disclosed by Recruiter
Posted 12 days ago
Job Description
Dear Candidate ,
Please find the JD for Senior Manager (Avaya Infrastructure).
The resource will be a part of Wipro BPS and manage Avaya (Voice) Infrastructure.
Interested candidate please share your updated resume at rehana.inamdar@wipro.com
Avaya L3
Support and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint), Call Management System (CMS), AES (CTI server),
Hands-on working experience and troubleshooting knowledge on SIP technology (Avaya SM/ SBC/AMS/EMS) & Modular messaging / IVR / VOIP Setup
Hands-on working experience on Voice Solution designing and implementation
Responsible for voice HW/SW Installation, maintenance, Logistics support, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.
Responsible Troubleshoot alarms and errors.
Participation in Client Technical troubleshooting calls.
Responsible Backup of Various Voice devices like CMS, ACD, Intuty Audix & recording servers.
Responsible for Customization/programming of Hunt groups, VDNs, Vectors ASAI links and other configurable components.
Call flow and documentation
Responsible for analyzing usage (License, Link, capacity) and providing appropriate recommendation to management.
Responsible for Coordination with various Internal teams and External Vendors to meet business Uptime.
Responsible for monitoring& troubleshooting of ASAI links linked to adjuncts CTI/PG Servers /T Servers / ICM Integration / ECHI /IEX . etc.
Achieving Customer SOW uptime commitment.
BE/BeTech/Technical state Diploma/ACA Experience 14+ yrs (core)
Patch management, Process compliance as per ITIL framework
Monitoring & Troubleshooting Knowledge on Avaya PBX/ Verint or Nice Recording solution
Hands-on working experience and troubleshooting knowledge CMS (Reporting server), CDR (Call Billing server), Modular Messaging
Good communication skills (verbal and written).
Understanding of network technologies utilized within an Internet/Intranet environment.
understanding of Various voice compression Codecs.
Hands-on working experience and troubleshooting knowledge on TDM & VoIP(H.323 / SIP / TCP/IP and other voice networking protocols.
Management Experience
Work at a senior level to make sure the entire operations runs smooth
Ability to interface with management upto C level if required
Key power to articulate issues with Customer
Regards
Rehana Inamdar
Strategic Leadership Hiring
Wipro BPS Limited
Landline:022 30954545
rehana.inamdar@wipro.com |www.wipro.com
IndustryBPO / Call Centre / ITES
Functional AreaITES , BPO , KPO LPO Customer Service Operations
Role Category Operations
RoleInfrastructure & Technology Manager
KeyskillsITIL Framework , avaya
Desired Candidate Profile
UG - Any Graduate - Any Specialization
PG -
Doctorate -
Company Profile:
Wipro BPS (A division of Wipro Limited)
http://careers.wipro.com/bpo