"The meeting in which employees were instructed not to say the word "consumer" was the last straw for one senior executive who spoke to Business Insider.
It was emblematic of an overarching problem plaguing Sears: Lampert "doesn't want to hear anything that challenges his vision," even if it could help improve business, he said.
The executive sought guidance from a colleague after the meeting, who advised him to jump ship."
"He said, 'On your watch, this thing is going to sink,'" the executive said. "This is when I knew I had to leave."
https://ca.finance.yahoo.com/news/inside-sears-death-spiral-billionaire-134128865.html