If you are able to look at the replay then you shouldn't have to ask what was discussed
only someone who hasn't access would ask such a question
5 replies (most recent on top)
if you lose dissatisfied customers your NPS goes up. It rates detractors from promoters. To be a detractor you upset with Avaya and may leave, when you are no longer a customer you dont get a survey and voila the NPS goes up and KK gets his bonus.
Avaya's biggest boost in NPS came when they changed the survey company asking the questions.
always talking about NPS and CSAT
More customer success stories/wins, NPS scores and CSAT are up, DIP interim motion approved..more money to wastes and pay bonus.
KK just read off the PPT points in video updates.
what was discussed?