Thread regarding AT&T layoffs

Here's what I know regarding ASMs/RSMs/RSCs/SSRs future with the company

I wanted to share as much information with everyone regarding the company's COR stores transition period since many managers are not as transparent about the process.

For one, DOS and above knew since October 2016 (when job cuts where publicly announced) that managers were going to be reduced. DOS and ARSMs (in the know) started making power moves during this time to position certain individuals Either to Level 1B openings or move them around the district to reduce the impact to their teams.

This leads me to a week after the ASM notification call early January. Store managers along with ARSMs and DOS had to start ranking ASMs based on numerous factors. Store managers were definitely "in the know" of the ranking process and if your RSM tells you otherwise, they are being completely dishonest with you. The process was strictly confidential and had to remain as such until the announcement call was going to be conducted. Many RSMs nationwide either provided clues, hints or simply informed their ASMs regarding the surplus process and if their job (the asm) was potentially affected. They were not informed to do so and did not follow protocol.

For those that have been surplus, start preparing for your next career path and know that you are extremely valuable and do not let this process dictate your Worth.

For those that have been retained, congratulations you have been advanced to stage 2.

Beginning late March/April 2017 the company will begin to eliminate non-performing stores/level 1 stores. Managers that are affected will also receive a Severance package or opportunity to advance or find similar job. RSCs/SSRs will also be affected, which currently their positions have are experiencing a hiring freeze.

The company has been going through major restructures with several teams and departments. Last month the Digital Life and merchanding team were reduced.

This month, the Attendance team, RAE and ASMs were affected and RSMs/RSCs/SSRs will be next.

It comes to no surprise the company announced last year they wanted to hire more part time employees. I say this simply because it's cost efficient to hire part time employees with reduced benefits (little to no overtime pay, health insurance being more costly for the employee, lower hourly requirements compared to tenure employees, etc).

The vision for the company includes eliminating level 1-2 stores, incorporate more Authorized retailers (which is why ARSMs are taking over authorized retailers beginning February 1st), hire more part timers, eliminate commission with higher pay (I.e. brand ambassadors at flagship stores receiving no commission compared to the RSC position) and continuing to have only flagship/SOTF/top level 3 performing stores. If you are not a preforming store, you will be one of the first ones to go. This will occur beginning March/April.

My purpose is to encourage everyone to have a plan in place and prepare for 2020. Remember, for those that have been surplus, allow this opportunity to showcase your skills and worth to the next best company. For those retained, congratulations, you're in for quite an experience as the company will make drastic changes within the next 1-2 years to gear towards an evolve workforce.

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| 39262 views | | 50 replies (last September 26, 2019) | Reply
Post ID: @OP+LD3I4Ol

50 replies (most recent on top)

If you are part of the union, and they surplus RSC, it will be based on seniority and they will movie you around within a certain millage of your current store.

As far as severance, it's your weekly pay $hourly x 40 hours x per year you've been with the company

The thing is, those who just joined are first on the chopping block.

Might be good idea to plan ahead and use att tuition to the fullest.

As an SSR, and a finance rep before that, I've gone through this once and it's scary.

We have a call tomorrow for SSR apparently for the new duties we will have as ASM headcount has severely been lowered.

Supposedly we will be more of a store leader, and with new back end operations becoming much faster, and the dsc closing I can see why they planned this.

They are essentially getting rid of all union jobs.

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Post ID: @kvg+LD3I4Ol

This all seems so on point. The company isn't what it used to be. The days of job security are gone if you're in retail. Work on those resumes and start applying while you have a job.

Applying for other jobs while still employed is much less stressful than waiting til the final hour. AT&T employees have great reputations in other industries, so use it to your advantage.

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Post ID: @vcm+LD3I4Ol

If RSC are next up for surplus does anyone know if they qualify for any kind of severance package?

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Post ID: @mjb+LD3I4Ol

I was part of the surplus and i had a gut feeling my rsm knew. They been acting funny since the announcement. Good luck to everyone who is staying. Personally I am very relieved and looking forward to a career in something else. I'm done with "stores"

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Post ID: @vbu+LD3I4Ol

I read through this thread, and I will be honest. I have had these thoughts the last few months, and feel this message is on point. I cannot stress enough, to simply prepare yourself, emotionally, financially, and mentally for what's to come.

I have seen glimpses of what I believe is the end for many of us still with the company. Do not make the mistake of thinking you are safe, or untouchable. I have witnessed first hand the fall of many already who thought this. Prepare yourself, as many do not get this kind of warning.

As someone who has been unemployed in the past, and been with our company for many years, it can be very scary and emotionally taxing. However, it is not the end, if you prepare, it will simply become another stepping stone, and you may find yourself in a better situation with another company, being more happy, and more free than you thought you could be.

I myself, feel like I am a top performer, well liked, highly respected, and I am preparing like I have only 6 months left with the company. How often do you get 6 months warning? Make the most of it. Good luck to all.

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Post ID: @ctr+LD3I4Ol

What's going on with the business team?

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Post ID: @kdk+LD3I4Ol

I've asked the union because I'm in Georgia market and they've said that won't happen. I'm erring on what I believe to be true about the restructuring. My question is what happens to RSCs and SSRs in the stores that get converted?

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Post ID: @zer+LD3I4Ol

It's also important to recognize that to be designated a level three, you MUST be consistently generating 900+ opps per month. If you're not, you will be stumbled down to a lvl two and either closed or sold off to authorized retail. Spring Mobile and Prine Communications have first dibs. If you find yourself being courted by Prime, run...they will treat you terribly and lie to get into/out of any situation. I'm an RAE, I know.

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Post ID: @ism+LD3I4Ol

I am not part of ATT but have good friends that are RSC's and SSR's they all have been with the companu for 8+yrs F/T.. I know they are aware of the ASM's situation, but my question is because of there tenure are and being FT are they more to be affected by this since company is only hiring P/T for those positions? If some one can answer..I hope they don't go thru that. Ive been part of a lay off before with a different company, I dont wish that to anybody..for those affected stay positive and never give up.

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Post ID: @puz+LD3I4Ol

I know this is coming as they are changing the RSC commission structure next month to not pay hardly anything on digital life. Just know that we will all be ok and will find something better in the future.

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Post ID: @cqt+LD3I4Ol

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