Follett should do away with textbooks in stores that do poorly in text sales and go 100% online via the warehouse with competitive pricing.
Keep stores that are profitable and staff them appropriately. If your store/campus does no have financial aid to purchase books the students go elsewhere. Years ago we looked at sales to actual and benchmarked above 80%. Now, just sales to qtc. You never even hear about sales to A.E.
High margin items, clothing, gifts, is what our customers want.
And stop pushing managers to sell programs that we have no details about (Include Ed-first question, pricing, my answer, no idea) (Advanced Online-benefit to school/campus store, my answer, no idea). I could go on and on but I am too busy trying to figure out how to manage my personal finances on my new and lower pay rate.