Shelton here. Last day Monday. Lots of public thank you's and well wishes. lots of private f--- you's. Spoke to past and present people from Bethpage.
Field - Most of us hears the rumors. Install, restarts, change of services, disco's will all be contractors. centralized the remaining techs and only those who can handle(maybe per depot?) trouble calls will be handled inhouse.
Customer Service - Call center staffing will be split between CSR and Tech Support depending on what the call is about. All csr calls will pnly be handled between day and evening hours only. Once that is set, outsourcing will ramp up, in both suddenlink and cablevision. ALL CSR will be outsourced. There will be no more CSR reps. Melville, Bartow will close. Only Newark and Jericho will remain. Tech support will remain inhouse. All reps will learn to upsell, regardless of what the call is about.
Sales - Staff will be cut. Prices will be standardized across the board and options will be limited. Skeleton crew will remain but most will be online based. Customer Service will handle upselling. Retention will be merged with sales completely.
Our new ceo also purchased a megamansion worth 31 million dollars in manhattan as per FierceCable.