IT work takes years of experience to get really good at. it used to be a very good paying highly sought after skill based role. But today there are so many IT folks constantly tossed in all sectors and outsourced to 3rd party support contracts it drives the wages down and dumbs down the expectations of what should be the job role.
Take a look at job boards. They always want a user support/security/ vm admin/ server admin/ network engineer as if this is standard for a single person to do on a daily basis. Most hiring firms cannot believe that every one of those tasks is a very specific knowledge base which takes years to master and impossible for 1 person to do it all
Then they complain about the crappy support they have and outsource it.
But we hired the kid from the electronics department at Walmart, what do you mean he lit the data centre on fire? Doesn't he know what he is doing?