They do not care about the associates all they care about is squeezing every last dollar out of this company they can.
And we will work our selves to death or find new jobs or sit and watch it die....
I'm watching the kaos in a Sears right now. I know what is happening. I'm still making money but I see what is going on and all the positive "we are moving forward" blog posts in the world isn't going to change what I see.
Little staff or clueless staff. No cashiers. Closed cash wraps. Vendor issues. Delivery issues. Repair issues. Warranty issues. Customer dissatisfaction.
No more customer loyalty.
I'm not saying member. They hate shop your way. They want to swipe and go. They just want to pay and leave. Why is it so hard they grumble.
When they want to use Shop your Way points it becomes a big ordeal. When they want to update their info they can't. It won't update. Multiple cellphone numbers on multiple people's accounts. Cashiers can't fix that and when you down sized the stores, you made it impossible for anyone but the store manager to do the shop your Way account fixes.
People don't want to call. So the cashiers have to hold up the line and call shop your way.
Ridiculous.
Are you hearing this corporate lurkers?
I hear "I hate Sears" on a daily basis.