That one paragraph summed it up for me...thanks for framing it so well. Me? After all these years I'm just now learning how important it is to accept the things you cannot change...not just an AA motto...for me it's blood pressure. I have to accept that all we've worked for is trashed and thrown back in our faces everyday.
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They don't care. The aim of TPTB at Sears is not to have the stores recover. It's to loot what they can, sell whatever locations have some value to them, and bail with a golden parachute after declaring bankruptcy a la the Donald.
Get out NOW if you work at Sears.
It does seem it must be true that corporate has never worked in a store. In my Sears store, the hardliners MCA team has been eliminated,so no one sets up the ad,makes signs,or does price changes anymore except for the HI commission sales associates in between trying to do all the selling tasks and make some money on commission. Our stock counts are so far,that the last day I worked,three people came in to buy something that Sears.com said we had in stock but in reality we did not. Probably they "walked" out of the store since their is no longer any security. You have to spend half your time looking up the prices of items because there are no sale signs or sometimes no prices as all on displays. But the most important thing that our management is concerned about is if you did your KYM - know your member every day.what a joke.
Most of them have never worked in retail. They sit in their offices and take direction from those above them. They implement or formulate plans that come from above. It trickles down to store level. That is why you will have one DM or regional manager who has one idea of what to do to increase sales and then when you get a new DM or RM they will change everything, sometimes even the total opposite, of what the original DM or RM told you to do.
We have had three DM's and two RM in the past three years and each has had their own idea of what to do and each was something different from the other. Our last two were totally opposite in their ideas so we changed our whole store and our whole way of doing things for one manager and three months later we changed every thing back to the original way it was. Total waste of time and money. There does not seem to be a corporate mission or vision that everyone is striving for. Just everyone covering the a** and collecting a pay check until this company goes under.
You are right,I always wondered if people from corporate have ever been in a Sears store,let alone ever worked in one. I would like to see corporate leadership work as the cashier,commission salesperson,stock person,MCA signer,all at the same time when you are the only person in the department on the floor. Maybe then we would not be trying to run the stores with no one working them.