Thread regarding Aetna Inc. layoffs

Customer Service is downsizing

Customer Service is downsizing. Aetna did not get the expect individual and small group contracts they anticipated for 2016 year with open enrollment through marketplace; and, as Coventry finalizes there takeover by 2018, those contracts are also not converting to Aetna like projected.

Could that be because of Aetna's choice to hire out to offshore vendors (.....and, they really are more of a problem than you would think. Too many errors that is making the company look bad in the customers' eyes.) Maybe the Unions are leaving for this reason too. I would think ethically probably so. How could any union justify using a company for their healthcare that is not keeping the US employees to do 100% of their claims and services?

Smh.....

by Anonymous
| 3521 views | | 8 replies (last August 20, 2016) | Reply
Post ID: @OP+Gt6Vxg8
Comment! It's anonymous!

8 replies (most recent on top)

Aetna is doing hew hire training in Columbia right now. There are some of your US jobs.

by Anonymous
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Post ID: @2vneu+Gt6Vxg8

Atena took over Coventry, not the other way around.

by Anonymous
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Post ID: @2vtnx+Gt6Vxg8

So simple but yet lazy. They do not have communication between UM and the doctor offices and hospitals when it comes to authorizing surgeries etc. One number could be wrong, or numbers missing on the authorization document, or a medical record and the nurses just deny it, but nobody is told why. It doesn't take a genius to figure this out, and ya know what, the Member, eventually finds out when they arrive at their appointment or start questioning after 30 days and become the middle man, doing all the work, but of course not getting paid to figure out what went wrong. How ignorant and lazy for a company to not fill in the gaps. I've seen the leaders of the department and they are truly too new to know how to run things smoothly and professionally. If you want the company to last, take a minute and listen to the problems and then solve them. They've been going under MCO for going on 3 years and I bet this hasn't changed.

by Too many errors is correct
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Post ID: @18ocn+Gt6Vxg8

I was let go this passed Wednesday in a Tampa, Fl. Office because they offshored my job. I was with the company for nine years but i knew it was coming. I don't see the lay offs ending anytime soon and as a mattet of fact, it seems like a yearly thing.

by Anonymous
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Post ID: @Gmjm+Gt6Vxg8

What kind of morons run this company? They know better than to "anticipate" large work volumes, memberships, etc, etc in the ever changing health insurance industry. It's disgusting that their excuse is miscommunication on us. Whatever. It took them 4 months to figure out no work was coming in, while I figured out about the lay offs back in December!

by Anonymous
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Post ID: @5ynk+Gt6Vxg8

Sorry..my screen protector does not like my phone

Definitly not a rumor and it is company wide, not just claims and customer service. I was neither and received my package Thursday. I will say, I am happy and they did give a nice severance plan.

by Anonymous
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Post ID: @1itp+Gt6Vxg8

Definitly not a rumor and it is company wide nit juat claims and customer service. I was neither and gotmy package Thursday. I will say I am happy and they did give a nice severance plan.

by Anonymous
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Post ID: @1zco+Gt6Vxg8

Is it just just customer service or is claims departments next ?

by Anonymous
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Post ID: @xof+Gt6Vxg8

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