The worst part of the article.... I never worked on the Canada project, but I see this type of dysfunction still prevail around Target to this day. BC comes in strutting and spouting transformation.... And it's all a smokescreen. This company is just as shitty as it was when Gregg was in charge.
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It brought all the tension back - I could feel my jaw clenching as I read it. I lived that.
Lesson learned from working with outside firms like Accenture: if you don't have your own analysts and testing by real users (ownership) you will be dissatisfied with the outcome. I've witnessed the poor quality of the test criteria they used (invalid data, no real scenarios, no company-specific insight) after the fact realized that the plan was - turn the system on, prove you can run stuff through it, get paid and leave. Speed Kills.
&accenture: Accenture completed a successful SAP implementation for Target in Canada. The project was reviewed independently and such review concluded that there is no Accenture connection with the issues you refer to.
“You name it, it was wrong. It was a disaster.”
http://www.canadianbusiness.com/the-last-days-of-target-canada/