Thread regarding VMware Inc. layoffs

Kern "f---ing-and-scarcly-populated" county has more Olympic medals than India

We have 26 Olympic medals, get your #facts straight https://en.wikipedia.org/wiki/India_at_the_Olympics

India has 0 Olympic medals, you guys cannot cover basics, your tech skills are fraud

US education sucks and you know it. Yes move it to India because although they can't speak English well, they are the technical know-how! Why hire US engineers when you can pay the same for more resources outside the US (smarter / better trained)!!

Something I have seen a few years now..

place I work (a good while) first sent IT work to outside company..no new internal hires.

Then (actually during same time but they told NO one)...started working in Mexico and China for producing product. FAIL

comes back with problems

IT then got serviced by a Polish company...FAIL

then an India company..about to FAIL

Then lots goes to HP Europe..India...yeah high hopes there when they mess up payroll!

major restructuring going on to make it work.

It's good to go to college and know what the word "metrics" means...it makes you smarter than everyone else it looks like LOL

I knew what it did before the fools got here.

"If you measure it it will rise" yeah but at what cost?

Clowns

We use VMware and I bet that's gonna drop off the ladder also.

You want competence stay in US..you want cheap cost and shareholder approval for a short period of time? send it out

Clowns

jmho

You can still get support in NA. Just pay for Premier Services.

There are 2 goals:

• Decrease costs

• Increase cash inflow

Ultimately, increase revenue.

Good luck.

Pretty sure its going all to India not just the tech support. It started a while ago and in EMEA & APAC they started to outsource and to cut down languages.

Yeah, VMware support has degraded. We found a neat trick to get top notch VMware support. We've been using Veeam, PernixData and Nimble in our VMware stack and we just call one of those vendors with our issues. Their support teams have been awesome and it has been working out great for us so far ;)

I wonder how long it will take to move all tech support to India? US / European engineers will be a thing of the past in a short period of time?

Switching tech support to india is not different than any other company is doing and has done. it sucks laying off people, no way around that. But VMW didn't start the tech job migration to india. This was a parent company and majority shareholder decision to do it now, but it was going to happen regardless.

The Burlington centre was where people cared. People worked unpaid overtime to help you cause they cared. Each person there was the person you enjoyed working with. You gave praise to because they cared to find the root cause to make sure you were taken care of. The knowledge that was let go on Monday is not replaceable by 5 heads to 1 in any other centre quickly. Be prepared to hold. Hit that escalate button. Read the KBs while you wait. And post on other community sites. Because the wait was bad when you had all these people who can resolve your issue in 20 minutes. Now these people are gone. But at least the investors will be impressed by how cut throat they are.

"One center in the NA region was shut down, it wasn't the only one."

The only one worth a damn...

There is no indication of shrinking that the guy mentioned earlier.

It officially supersucks as of today - called around 11 a.m. PST and was on hold for about 50 minutes on a critical security issue

Not sure why you would think this is happening. One center in the NA region was shut down, it wasn't the only one.

Pretty much... Cork shrinking, Colorado shrinking, India growing big time. Time to meet Rajesh and Parminder, the tech gurus...