How is that working out for everyone?
72 replies (most recent on top)
ok.
I like it. Thanks for asking.
It can be (and is) a highly valuable tool.
It clearly is not a highly valued tool.
Agree…..and if our managers stop using it, that speaks to the fact that salesforce is not a valued tool.
I used to use it more. But then My Manager stopped asking me about it and stopped using it themselves. So, I don't use it as much. If CDW cared, they would require all levels to use the tool. I don't mind putting all my opportunities in Salesforce but my Manager and Director need to be using the tool too.
I personally use that availability feature in Outlook to book meetings with my customers. I think that is more useful than Kronologic!
If it is going to make it easier to put a BOM in our system for a quote or order, I am all for it!
Pretty good for what it does.
Good stuff.
Fine
Overall, I like Salesforce.
The bot / 1 person who keeps logging in to downvote the positive posts about it 50 times apparently does not. :)
I heard CDW UK is getting Salesforce too. Can anybody confirm?
I do like what they just did with Professional Services. Love actually being able to see details on my projects finally!
Overall it is good. Some cool features, but I don't use all of it yet.
Why did so many people downvote my post?
Almost hard to believe 50 people came here and to vote down my post in a span of like 1 hour. I hope it is a bot... otherwise it is just some loser with nothing better to do with their time.
To the poster that said they were part of the pilot group that is getting to see the CPQ system early, how were you selected for this?
I am newer to CDW. I've worked elsewhere and Salesforce was the standard. What exactly are the concerns here with it?
How is this related to Layoffs?
I love how the one hater keeps coming to this thread and putting in like 50 down votes at a time. They also put in false statements and lies. Shows they have nothing better to do. Why not just let the people give their opinions instead of making up things?
It is fine
Our Salesforce manager asked us to go on here to promote our tool and not hurt the brand so we are adding complimentary notes. Some of us think we should let our customers be the only speakers and improve the tool based on the feedback.
From a Field Sales perspective, it is way better than anything we ever had before. I can finally see what’s going on with my customers and I can access everything from my phone if I need to.
The outlook plugin has been very helpful. I prefer using that to create new contacts and new opportunities.
Great
Good
I like it.
The last poster just speaks for themselves.
Just like I am only speaking for me.
Truth is people generally like some / most of what it can do and are annoyed by some of the ways their boss asks them to use it.
Hate it. It was a complete waste of an investment. We say we like it while at work to not pi-s off the bosses but most of us think it is really bad and clumsy.
I am part of a pilot group that is getting to see the CPQ system early (order and quote entry). We even have access to it and get to play around in it. While there are some kinks in it right now it actually looks really cool and has some ki-ler features. It is going to be way better than SPS is. I am pretty optimistic on this one!
I actually decided a month ago to give Salesforce a try. I said I would use it for what it was built for and not for what I had wished it would be. I started keeping all my notes there from my customer calls, my key meetings, and my ITS engagements. I used Chatter with my peers and I even used the tasks.
I'll be honest, it took a few days, maybe weeks to get used to but I actually like it. I have plenty of ideas to make it better but the tool itself is pretty good.
Ok, I tried to keep an open mind but salesforce is terrible. I absolutely hate it.
Salesforce is working just fine. But ask your manager to confirm it by asking his/her upper management.
Should we go back to using Onenote? How was that working for us?
For years we complained that we couldn't collaborate between the inside and field. For years we complained about SPS. The ATAEs especially said SPS could not be used out in the field. Now we have a tool that works in the field, allows collaboration... and we want to complain about it. Maybe the collaboration issues have nothing to do with tools and more to do with people. When the field and inside don't WANT to share information with each other, we have bigger issues than what tool we ask the information be added to.
It su-ks. It has a couple of advantages which are mentioned below but overall it is cumbersome, expensive, and not worth it based on what it brings to the table.
Dafuq does this have to do with layoffs?
Well, being on the inside, I like finally seeing when my field counterparts go on-site. The good ones are adding their notes to the CFA, so I know what was discussed. At least I am not blindsided by my customer's asking about something that happened with the Field that I did not know about any more.
Being in the field I appreciate that I can finally see what my counterparts are working on with our shared customers.
We have outgrown our home grown tools. We can't keep growing with the tools we built ourselves. We needed an off the shelf name brand solution.
The move from a fully customize tool to an enterprise solution that was built by somebody else will always be hard... regardless of CDW's tolerance for change. So, this has not been easy, but I guess I never thought it would be.
It is fine and like one poster said, has nothing to do with layoffs or this site.
At least Salesforce was an investment in a tool that could help our people.
It is pretty reasonable for a ticket to be entered in for documentation before the support team will help you. It is also a very standard practice.