Some shady stuff going on by peers of mine in ILEC field sales who use that system…..
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I was a SMB ISR for several years. WS is the absolute worst company I worked for. It was a total sh** show and I worked for Comcast & Verizon. I'm not sure what cheating you are referring to. You should be more specific but I can tell you this, when I started they told us DCRIS would be going away and we would be using Start Sales in Wincare to place orders. That was a total joke and didnt work. I don't know who was in charge of that fiasco but the damn system never worked for SMB sales. We were stuck with ancient DCRIS because the company either hired id--ts to upgrade to a new system or didn't want to spend the $$$ to move to a new system that actually worked. None of us wanted to use antiquated DCRIS. Even if you are in sales and use Salesforce someone on the back end is creating a DCRIS order for your order. Also, if you think to make money, they are not. Sales does not get paid for a sale unless it's installed, however, there are reps that who put in fake orders to make their stats look better and probably keep their jobs because the company has beyond unrealistic goals vs the value of a sale. Also, don't think management isn't aware. It makes their numbers look better like there are pending sales. I'd suspect management quite high is ok with it and has been for a long time.
Inside sales and business field sales are different. The call center barely eats with their salaries. Let them keep using it mainly because they likely place orders while on the phone with a customer. Remove DCRIS from all field sales - consumer and business. Hire a SOC/Governance team for DCRIS for the inside teams.
I don’t think anyone in a commission base roll should have Dcris access. Problem solved
What exactly is in motion? New logo sales can be made anywhere in the US. Only real rules are related to existing WIN customers. Those are not allowed to be sold outside of territory. Unless people are selling to existing customers outside of their region, there is no issue. None.
Things are already in motion.
Thank you Ron! Fix the DSR process too
Thanks Ron - The little man needs you seeking the truth.
Justice
Please share those names here
A list of names is being pulled by my Director and others. That is what is happening. You probably know who they are. Governance will be changing rules soon. Look for one team in particular to see sales numbers tumble.
It will not change anything. People are using fake companies or vendors they know and just tagging them on what they are selling out of territory. There’s a lot of ways around it. Certain people will find a way around it.
There may be an announcement coming next week to stop reps from selling outside of their territory………..
Great
There may be an announcement coming next week to stop reps from selling outside of their territory………..
Nobody cares. The entire place is a scam
The person who wrote this I bet is the main one abusing DCRIS.
It's sad that people feel so badly about their own lives that they have to hide behind their keyboards like little bi--hes trying to target others and make up sh-t. GROW UP move on with your lives.
Inside sales and the call center cheat more than any other dept in the company when it comes to that system managers used to show the reps how to take advantage of the system. Honestly no one in a sales role should have access to it..
DSR used to call into the call center for help on business accounts
what does DSR stand for
Diversified Systems Resources. They are a telecom consultant/reseller.
What does DSR have to do with this discussion about alleged abuse of Windstream’s SMB ordering system?
Love the fact someone comes on here and talks cr-p to people about being anonymous but won’t say their name. If you don’t like what you are reading then don’t read it. You must have something to gain by taking up for your rep. Say your name and I’ll be glad to contact you. Seems like you might be a little b$t&h for hiding behind your keyboard while you type. Goes both ways….. I thought this was a place to vent.
call center has access to Dcris and when i worked there they placed all there orders in Dcris and from what i heard most of them still do.
It's sad that people feel so badly about their own lives that they have to hide behind their keyboards like little bi--hes trying to target others and make up sh-t. GROW UP move on with your lives.
All this is BS mostly written by former and current sales reps likely missing their numbers. You are targeting one top sales performer who out hustles, networks and grinds. Because you could not beat him or even sniff his sales production. you pull this stunt here.
If DCRIS is a problem, remove access like others have suggested. If you have a problem with your own performance, try new sales strategies and improve at your job. And if you have an issue with “Skid,” say it to his face. Anything else is ChickenSh$t!
what does DSR stand for
Community connections is 90% in KSF - try again with your blame game!
The lesson is that only divine intervention can save this company. Got it.
But there is a Numbers 32:23....it's good you went and looked
The Book of Numbers chapter 23 only goes as far as 30.
What in the actual fu-k are you talking about
It's pretty Chickensh!t to drop names on here, and hide behind anonymity...especially considering most of the posters here likely cheated the Stream. NUM23:32
NUM 23:32
lol….you guys talking about Skid now and DSR. He ain’t doing nothing but living off techs and DSR.
Yup. He is the worst. Biggest scam artist in Windstream history. Gets fired from every telecom job for scamming. Just taking Windstream longer to catch up.
One with access-First name rhymes with Kid. Check and I bet I am right.
NC team was famous for “writing down” accounts and claiming new revenue for it. So the ones that has access to DRCIS would sell the new services and then wait 30 days after the install to remove old services. The engineer was aware of all this and still moved forward because it got him to quota as well. New sales rep were never able to get off the ground because all the attention was paid to the ones hitting quota every month. Imagine sitting in a meeting and hearing how great someone was doing with sales numbers but all they were doing was writing down monthly bills and claiming new rev for it. There’s no way the sales manager knew about this.
The ones with access are the sales reps under Bray’s ILEC sales org.
To Post ID: @8pvm+1vi699Sw:
It is happening with some of your peers selling in ILEC Enterprise.
I’m in Enterprise Business Sales, We don’t use that system, we use Salesforce and the orders are vetted by the SOC. Heck we have to fight the SOC just to get credit for legitimate orders sometimes. You can bring in Millions in Revenue on things like usage and get paid nothing because it’s not in the comp plan. I just don’t believe their Millions of $$ in savings in Enterprise Sales commissions. But maybe you have a legit problem in SMB.
nobody in Enterprise field sales needs this system. All work orders can be done in Salesforce.
Why be a captive agent anyways? Why not be an independent agent that can put business with the best carrier available in the area you’re selling? Or the one offering the best customer solution? Or the best commission? Maybe that’s not an option with Windstream?
The sales cheating is all over in every sales compensated role. Residential and business. Clean up the sales fraud, easily done once all accounts are in salesforce, once DCRIS is history, and have financial services have a button to “reactivate” recently disconnected accounts versus transfer them to sales teams (to only get big commissions for turning a customers services back on and losing revenue by just throwing them into a promo) and the company would probably save MILLIONS in wages, paying out fraud sales commissions, and in revenue losses in a year.
I work in business sales. This is a serious issue. Needs to be examined.