I encourage everyone to listen to today's earning's call. For two year's, CDW has seen quarterly declines in revenue and profit, despite all of the acquisitions to drive revenue growth and layoffs to increase profits.
Every earnings call is replete with the same excuses (the market is too competitive, the election), buzzwords (AI, digital transformation, digital velocity, cloud, blah, blah, blah) and positivity that is not grounded in reality (next quarter we see growth).
And even though the poor performance has continued, the leadership team remains essentially untouched and unaccountable. The business strategy does not align to the market realities or the strengths of CDW and the execution has been ineffective.
The business is not focused on taking share, it is not focused on attaining new customers and it is not focused on delivering an experience that customers value.
There are some great people at CDW, but leadership is not serving them well. It's time for the board to identify the causes and drivers of this two-year decline and make some changes. The employees, customers and shareholders of CDW deserve at least that.