Thread regarding Elevance Health (Anthem) layoffs

Elevance does not care for loyalty, they only care about the money!

Low qualified is right. To be fair it’s a different country. They don’t have insurance like us, how can’ they understand it? Providers are hopping mad. I get misrouted calls from providers a lot and I’m often the first live non CS person they’ve had the opportunity to talk to. We are doing ourselves no favors,!

@qqt+1vavezM2 They already did, they have offshored to the Philippines.

I wonder what the end game is considering they legally can’t touch a majority of health plans we work with.

This is old. We were aware of this last week.

All the people that got laid off. Got replaced with someone from the Philippines. And more to come

HEALTHCARE contact center and nurse services provider Carelon Solutions Global Philippines is seeking to add a thousand more seats to its Philippine operation by next year, breaching its 10,000-worker staffing target.

In a briefing on Thursday, Carelon Philippines Chief Country Executive Nicolai S. Agcaoili said the company will continue expanding in the Philippines.

“As we speak, we have more than a thousand jobs in the pipeline. So, with that, my fervent hope is to get us to breach the 10,000 mark,” Mr. Agcaoili said.

The company has more than 9,000 full-time employees across its four sites in the Philippines: GLAS Building in Ortigas, Alliance Global Tower in Taguig, and One Fintech and SM Strata in Iloilo City.

Mr. Agcaoili added: “We are looking at establishing another recruitment hub … and we are also looking at different locations outside of Manila and Iloilo, which I think is testament to our intent to continue to grow.”

https://www.bworldonline.com/labor-and-management/2024/05/17/595716/healthcare-focused-contact-center-to-add-1000-more-seats-next-year/

Already happen lots of mangers and operation experts from member services.claims got hit and also provider services for gbd which now has low qualified people from the philippines doing the work.