Technician leads should be assigned equally to the ILEC BSC and SR BSC. The leads should go to area sales leader. Let the leader assign them. That’s what is wrong with ILEC field sales. Tech leads and the DSR leads not done fairly. It why morale is bad. The techs be picking their favorites.
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Direct Sales Reps?
DSR is a company that determines who it wants to work with. They are an IT consulting firm who also does wholesale business. DSR typically does business with the local LEC. They are not paid like a channel partner and it has nothing to do with Windstream techs, who mostly do a great job. One sales rep at Windstream has a great relationship with DSR. His sales leader at that time took the scenario to senior leadership and Human Resources to determine if one person could manage such a relationship. Both deemed it acceptable.
What is D.S.R. ?
I have never seen a DSR referral
Am not familiar with the specifics here on the DSR stuff but will gather others involved in working for justice and see what we learn.
Thank you Ron. DSR leads should go to call center team or to sales leader. Not 1 person.
Am not familiar with the specifics here on the DSR stuff but will gather others involved in working for justice and see what we learn.
DSR is not no referral partner. If so, what do they get paid? How much are they billing? Quit playing games man. Those leads should be assigned to the sales leader to assign them. Those customers are already sold. Ain’t nothing to do but place the order. Stop the lies
Bruh....DSR is a Referral/Channel Partner. They work with only one rep because he brought the partner to the company.
What are DSR leads? Is That the next marketing campaign name? They are pretty good.
I never got DSR leads
Go sale cars. You’ve hit rock bottom if you’re in sales at Windsmear
What is DSR? As a tech I send my leads to the sales reps that I know, or have made theirselves known to me & my fellow techs. I know in my area we all deal with the same few locals sales reps because they work with us. & like the other reply, they get in contact with our customers quickly. Communication is key, even if you just call the customer & let them know you are working on it, at least they know. I have had reps wait 3 or 4 days to follow up, by then the customer is tired of waiting & moves on. I don’t agree with one person getting all the leads if it’s leads that are submitted into a system for everyone. I’m not sure how that works. You can’t blame the techs for it, we are not sales reps. We have plenty to do (at least in my area we do) & we keep getting asked to hang door hangers or put out signs & try to get sales. If we wanted to do sales, we would transfer to sales. We want nothing to do with sales. Also, we do not know how that side of things work. We meet the few reps that come introduce themselves to us & that’s about it & that is why we use them for our leads.
Quick tip: bringing food to the techs is the quickest & easiest way to get 100% of the leads. Guaranteed.
Yea it’s definitely a cut throat group
Absolutely, never got tech leads, they always flowed to one person, who never had a problem hitting quota.
I get what you are trying to say about the techs and the tech referrals. But what about the leads from DSR? Should one person be getting all the leads from a group that big? The sales leaders should distribute the DSR leads to everybody.
Quit crying & get in with the techs. Typically the techs will give leads to the sales rep that treat them right. When a tech tells a customer someone will call them, don’t wait 2 days to call.