I finally found out what it is like to be a member due to a claim not being paid and was on hold for 45 minutes.
What a joke.
7 replies (most recent on top)
Since the beginning of the year, I have not used our Rx home delivery program because it’s terrible. Prior to this year, it was flawless.
Don't call. Send a message through Sydney or use the chat feature. Create a paper trail for the bad service. Then use that to raise alarms through internal channels. It's hard to get people to pull calls but who can argue with screenshots and timestamps?
If our own house account experience is bad, the external member is experience is much worse. We used to have a member first mentality, but it was replaced by carelon first. Sad.
Try calling on a prescription……. It’s insane how bad our service is
Same...it's been a nightmare! I truly feel sorry for the members.
Been dealing with claims issues with Anthem for over 2 decades. They still get the same stuff wrong that they did back then. Zero improvement.
Unfortunately, stories like these are commonplace when dealing with Elevance in the past few years. Used to be quite different 4-5 years ago. I wonder what’s changed? Maybe dropping the experienced call center folks and tanking morale?
I've had the worst experience with my prescription plan. I do not recommend.