I don't work at Dell anymore so I cannot comment on how it is now, but the slide started long before EMC was acquired. MD had one really great idea - sell mass-customized products direct to the customer. Then someone decided that we should outsource most of manufacturing. Then someone decided that we should not sell direct but through the channel. So what is our competitive advantage anymore? None. We sell commodity products and hope that we are price competitive.
And since it is easier to cut costs than grow revenue there has always been an intense focus on lowering costs. It used to be that WFR was the last choice but now it seems that WFR is the first place they go. Unless you are JC of course.
I was scrolling through our board to check rumors (bcs anxious) and came across this post.
Putting it up for visibility.
Source: @lec+1vDTefJM