We don’t have a preference for where your team works from, as long as we receive the same high standard of service and support. Allowing flexibility for your workforce is fine with us, as long as it doesn’t affect our experience as your customer. Signed a customer who wants your employee’s happy.
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The main post here was not written by a real customer.
As a REAL customer, what I want is to have my provider go through multiple reviews to get my prior authorization, and when I call customer service, to be told by someone with a poor grasp of healthcare and the English language that I should check with the pharmacy or look in my benefits handbook. That’s service level ELV should be striving for.
Thank you how kind of you