I worked in sales for several years at Windstream. Love our technicians. They care about every customer. I don’t get the negativity here aimed at these devoted people.
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When I worked there the same 2-3 reps got all the tech leads. They would not help me.
tech leads should be assigned equally to BSC and SR BSC. The leads should go to area sales leader. Let the leader assign them. That’s what is wrong with ILEC. Tech leads and DSR leads not done fairly.
I don’t the DSR group but I refer my tech leads for copper customers to move to fiber and for no more expense to the customer. Don’t no sales person need to feed me. I take pride in my customers getting a better experience for less $!
“Most of the hate for techs is coming from jealous former sales reps who the techs would not work with because those reps who cheat customers and leave the techs having to clean up after them and the techs would not work with those reps”
Who? Would love to know. Because like with DSR leads, the tech leads should be assigned evenly. Not given to the reps who feed the techs and expense all those meals. Living off tech leads ain’t selling!
@Ackw+1v4VZxh2
Thank you for saying this! I felt this way my entire time at this fake and fraudulent company. There were a lot of salespeople there that lived off their past and only had their own future in mind when churning existing customers. Hopefully those customers have moved on and were able to rinse that bad taste out of their mouths. I thank GOD every day for providing me a way out of there.
Most of the hate for techs is coming from jealous former sales reps who the techs would not work with because those reps who cheat customers and leave the techs having to clean up after them and the techs would not work with those reps
I made the move from a tech to engineering after working as a tech for 5+ years. I take care of my techs I work with because they can make my job easier.
I never get these people. They put teams on their phone. Let everybody on the planet know their phone number. Then act put out that they have made themselves easily available.
If I'm not getting paid something to provide 24/7 on-call then I'm not going to do it. Salaried or not.
@5rhj+1v4VZxh2
Please elaborate, are you talking about unsanctioned employee relations?
Do tell.
Op, You sound like that mgr in ga that loves her some tech. Oh the stories. At least you keep morale high I guess.
As an engineer, that’s your choice to work 100 hours and get paid for 40. You could take a tech job somewhere if you want and get paid for all your extra work. But then you won’t be able to work from home and you will have to travel some. Also, during your on call week, you will be scheduled through salesforce for both day, night, and weekend work, in addition to any emergency dispatches, necessary and unnecessary.
And, oh, by the way….you’re welcome.
So..... You're mad at the techs because they aren't salary and getting sc--wed by company? Jealous much?
Every worked one of those midnight to 6 am maintenance calls? The techs are getting paid overtime (and still whine about it on the call), the provisioners work shifts and are paid a differential to be on the late calls.
Where as the engineer is not paid a dime more to work these shifts - have you techs ever mentioned to the engineer that worked his 8-5 shift and then got up to assist from midnight to 6 am call (again no OT or differential) THANKS?
I couldn’t agree more. This company & industry are changing fast and the techs are being asked to learn new skills along with still knowing how to work on traditional DSL & copper and not getting anymore money for doing it. Lots of bad juju in this place.