Per usual, good news for a few, but this time it isn’t what you might expect. As X pivots itself into being more dealer oriented, only the operation's personnel will remain to the physical work. Former cores will called “plugs.”
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Today many received termination notices.
The US dealer pivot has begun. I am sure there will be more to follow! Received this email today:
"Dear Colleagues,
In support of our Reinvention, we continue to evaluate our operating model to maximize efficiency, effectiveness, and experience, including closely examining our service coverage model in specific locations.
Montana and Alaska are two locations where we have had to rethink our approach to find a more effective way to serve our clients and grow our market share as our revenue in these states is predominantly channel-based rather than through direct sales.
After a thorough review, we have decided to partner with Kelley Create in Alaska and Montana to continue delivering service to Xerox clients in these states.
Kelley Create is a leading provider of business solutions in the Pacific Northwest that offers its clients technology equipment, digital transformation, IT services, and print shop services. As a decade-long Xerox registered dealer, they have a proven track record of supporting and enhancing our regional operations. They are committed to strengthening the Xerox brand and fostering long-term, successful relationships with our clients and team.
By expanding the scope of our work with Kelley Create, we are building on a valuable partnership that will help us improve service to our clients. We are confident that this will stabilize and grow our presence in Alaska and Montana and increase client satisfaction and loyalty, positioning Xerox for growth and success.
We understand that you may have some questions about this transition. To address this, we have prepared some Frequently Asked Questions. If you have any questions about this transition, please contact *
Thank you for your continued dedication and commitment to Xerox.
Sincerely,
*
Americas Service Delivery
These drive by posts are amazing. Some ambiguous post, then silence.
What is plugs?
Take another turn and explain your post