Update:
I decided to use the service because CDW is paying for it. My coach has been great so far. Informative, communicative, and has been a good sounding board for strategies I've read about.
The resume service, on the other hand, is absolutely terrible. My resume was okay, but needed a little bit of reshaping. I mostly just wanted help condensing it - nothing crazy.
I spent hours filling out all of their forms, sent in previous resumes, summaries, and my LinkedIn profile for reference. About a week later I received the first draft. 90% of the resume was my current resume copied and pasted word-for-word. The 10% they added were:
- A summary where they hallucinated skills and experiences.
- They changed my name from my professional name to my legal name.
- They removed one of my majors from the education section (the most relevant major to my targeted role)
- Made the skills section much harder to parse for seemingly no reason at all
- Made my resume 1.25 pages long
I asked for a rework. They sent the final version two weeks later, and it is still below average. I hate to say it, but ChatGPT did a better job given the exact same information.