Leadership thought it was a great idea to have huge layoffs in service delivery under the ATT umbrella (including DIRECTV) in a rob Peter to pay Paul scheme to cover the id--tic bid for ATT service delivery business. Now they are understaffed across the board.
https://www.cnbc.com/amp/2024/09/30/att-sells-70percent-stake-in-directv-to-tpg-for-7point6-billion.html