Next Town Hall I'd like Anthem to comment on their NPS score
https://www.comparably.com/brands/anthem-in
Never happen.
4 replies (most recent on top)
It really does not matter.
Definition:
Net Promoter Score (NPS) is a metric that measures customer loyalty and satisfaction by asking customers how likely they are to recommend a business to others. The score is calculated using a single-question survey with a 0–10 numerical rating, followed by an open-ended question for customers to explain their rating. The answers are then fed into a formula to produce a single number between -100 and +100, with higher scores being better.
NPS is often considered the gold standard metric for customer experience (CX). It can help businesses understand how customers perceive them, and can be used to benchmark against others in the same industry. NPS can also help businesses identify areas for improvement, shape cultural change, and build better customer relationships.
NPS?
Negative 26!! Oof! Logical outcome of putting shareholders ahead of members, providers, and employees.