Certainty with which the upper management is turning to AI as the omnipotent being without need for salary, health insurance, air and food is worrisome, as I can bet they have no clue what AI really is, how it works, what it can do, and how many people you actually need to manage it. They sound a bit delusional, if you ask me. It’ll be interesting to watch when they completely buy into tech companies’ kool-aid and then discover they also need human beings using AI, trained at that.
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They've tried it before and failed..
https://www.cbsnews.com/news/unitedhealth-lawsuit-ai-deny-claims-medicare-advantage-health-insurance-denials/
I doubt Witty will go down that road right now. Especially after he had to testify in Washington on the cyber attack where shitloads of PHI was breached.
AI just another buzzword last few years it was "the cloud". Free to get your data in but with no plan vendor lock and every action is a cost holy smokes this stuff is spendy! Just think of the compute cycles running up the tab for AI. I cannot stop my uncontrollable laughter
Agree with you that “leadership” are technically incompetent. They also get rid of people who have deep institutional knowledge. The company has gone downhill fast these last 5 years.
We're going to see an unfortunate amount of investment in these "prompt engineers" -- better known as swindlers -- who promise the world to leadership.
Optum's issues aren't with the tech, though. So many problems could be solved if Optum was better managed. Instead, leadership has sabotaged its own software engineers again and again by making them do a performative dance to constantly waste their time on bogus security vulnerability reports, dealing with migration after migration to this service and that service and back to this service. Dealing with haphazardly implemented security solutions such as artifactory blocking that was put in place far earlier than it clearly should have been with no proper remediation.
And on top of that, leadership is technically incompetent, the business side is completely technically illiterate, there's nobody with an actual vision, just a bunch of clueless nepobabies behind the scenes going "man it sure would be cool if we had to pay people less."