There are a minimum of 3 RIFs within EH Provider Operations remaining in 2024. Most departments will be impacted by one RIF, but some may be impacted by 2. Provider Operations/Provider Contracting is close to 50M over budget. Budget numbers were promised by leadership over a year ago and are not directly related to Elevance Profit, they were related to promised automation, discarded processes and off-shoring. The RIFs percentage of workforce reduction will vary between 10-24% over the rest of the year, across Provider Operations/Contracting depending on what percentage has already been reduced within your department and what reduction was originally promised by leadership. Unfortunately the new automation and off-shoring has many defects and other new automation is being pushed through with very little due diligence and may be even worse. Provider Operations mid-level leadership and senior leadership exaggerate accomplishments. For example "90% of this, 85% of that... fully automated." We aren't even close to 90% and the defect rate is high - but the most senior leadership does not do their due diligence to ensure the reports they receive are correct. The error fall out is extreme. My area, contracting, is feeling the fallout. We are forced to use tools that we had little to no input on, that cause provider abrasion and are full of defects. But hey - things are automated. Our providers can't be loaded or paid - but hey, we are automated. Senior leadership needs to wake up.